These General Terms and Conditions apply to:
- the Company: Michelangelo Buonarroti trading under the name "michelangelo-interiors.be".
- the Customer: the person buying a product from the Company.
2. GENERAL TERMS AND CONDITIONS:
The General Terms and Conditions apply to every transaction between the Company and the Customer as well as to the application of the contract.
The Company reserves the right to alter the present Terms and Conditions at any time without prior notice.
The contract is governed by the version of the Terms and Conditions applicable on the date on which the purchase is made.
3. THE CONTRACT:
The contract is applicable the moment the Customer has paid for the order and the Company has confirmed the order by email.
The Customer may terminate the contract as long as the receipt of order has not yet been confirmed by the Company.
The prices of the products are net, given in euros, incl. VAT.
All orders must be paid for cash using the payment facilities mentionned on this site.
All potential disputes concerning the contract of sale will come under the exclusive jurisdiction of the courts of the district of Bruges, and are subject to Belgian Law.
Disputes between the consumer and the trader with regard to the establishment or execution of contracts in relation to products and services consumer or the trader.
A dispute shall only be handled by the Dispute Committee when the consumer has submitted a claim to the trader within a reasonable timeframe.
The trader shall be bound by the consumer’s decision to submit a dispute to BeCommerce.
When a dispute is submitted by the trader, the consumer must respond to the trader’s written request within five weeks to indicate that
he/she agrees to submit the dispute to BeCommerce, or to state that he/she prefers to submit the dispute to a court having jurisdiction.
If the trader has not been notified of the consumer’s decision within five weeks, the trader is entitled to submit the dispute to a court having jurisdiction.
Rulings from BeCommerce shall be made in accordance with the conditions defined in the rules of procedure. Decisions handed down by the Dispute Committee are binding opinions.
The Dispute Committee shall not handle a dispute, or shall cease processing a dispute, if the trader has been granted a suspension of payment, or if the trader is bankrupt, or if the trader has effectively ceased trading, before a dispute was processed during a Committee session and a final ruling was handed down.
The client has the right to rescind their purchase, without penalty, no questions asked, by notifying the company within fourteen (14) calendar days starting from the date of delivery of the item.
To cancel an order, the client must provide written notification to the company before the end of the fourteen-day cancellation period. The client can do this in two ways:
- by using the "cancellation form" or
- by making a written declaration that clearly states the client's decision to cancel the order.
the item(s) may only be returned after providing notification to the company about order cancellation. Please note the following points:
- return shipping charges are always at the client's expense.
Items must be returned to the following address: Michelangelo Buonarroti Interiors Predikherenstraat 17-19 8000 Bruges - Belgium.
Returns are strictly at the client's risk. The company is not liable for any returned items that are lost or damaged.
- returned items must be complete including any accessoiries, instructions manual, etc...
- the item must be returned in its original packaging.
- the returned item must not have been used.
- items that are returned in a dirty state will not be accepted.
- personalized and made to order items may not be returned.
If the above conditions are not met, the company reserves the right to refuse to refund the returned items.
8. CANCELLATION FORM:
the cancellation form is available:
- in PDF format
- through the form on your order confirmation.
- fill out the online form and submit it on our webshop www.michelangelo-interiors.be
The company will provide confirmation of receipt of the cancellation without delay.
9. REFUND POLICY FOR RETURNS:
- the refund (including the initial delivery fees) will be carried out within 14 days of receipt of the cancellation form.
- the refund may be delayed for 14 days, if the company has not received the returned items within 14 days of receipt of the cancellation form.
- in the event of a partial return, the initial delivery fees will not be refunded.
All complaints for whatever reason, can only be made after replacement of a delivered item, or where replacement is not possible, upon maximum refund of the purchase price.
If an item is damaged, the Customer must submit a complaint in writing within 15 days. If this is not done, the Customer will forfeit his right to complain.
Upon delivery of the goods, the Customer must check that the delivery corresponds to the items ordered.
All claims must be submitted in writing within 14 days of delivery.
The trader shall respond to a written claim within 14 days of receipt.
If, due to unexpected circumstances, more time is needed to process a claim, the trader shall still respond within 14 days, to inform the client that the claim has been taken into account, and to indicate when the client can expect to receive a more detailed response.
If the claim cannot be resolved by mutual agreement, it can then be considered a dispute which may be submitted to the Dispute Committee.
11. INTELLECTUAL PROPERTY:
The entire content of the website "www.michelangelo-interiors.be", including the images, text, brands,.... is the sole property of Michelangelo Interiors.
Written permission from Michelangelo Interiors is required for reproduction of any content, whether full or partial, by whatever means.
Failure to obtain such permission will incur the risk of prosecution.
12. MINIMUN AGE REQUIRED FOR PURCHASE:
To make a purchase, the Customer must be 18 years or over, or have the permission of a parent or guardian.
13. LEGAL COMPLIANCE:
The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable quality
and/or usability requirements, and the statutory stipulations and/or government regulations that existed at the time the contract was
A warranty arrangement offered by the trader, manufacturer or importer shall in no way affect the rights and claims that a consumer is
entitled to in the event that the trader fails to fulfil its obligations, on account of the trader, in accordance with legal provisions and/or
the distance contract.
14. PROPRIETOR OF THE "ON-LINE SHOP":
Michelangelo Buonarroti Interiors
Tel. +32 (0)50 33 76 32
Business reference number: BE 0518.635.145